Hard Rock Operations Management and Productivity of the Staff

OPM300-INTRO TO OPERATIONS MANAGEMENT The Hard Rock Cafà © (HRC) has become such a successful business due to the business aspect being adequately managed operationally. Since the first HRC opened in 1971, the household name has continued to expand and succeed. How has a small pub that originated in London, England become one of the most successful enterprises around the world? Hard Rock has over 166 venues in more than 52 countries around the world, including 133 cafes and 14 Hotels/Casinos. The purpose of this paper is to discuss how the ten decisions of operations management is applied at HRC and how the productivity of the kitchen and wait staff is determined. Service and product design: Hard Rock Cafà © started with a†¦show more content†¦Supply chain management: Managing supplies is a challenge in itself. A lot of the restaurant industry is outsourcing to get most of their supplies from vendors as its cost efficient. Most of the memorabilia and souvenirs come from vendors to maximize inventories an d stock while minimizing cost. The available inventory of items and supplies is dictated by the number of sales. HRC uses various formulas to compute what portions or items are to be available by calculating sales on a daily, monthly and annual basis. Inventory management: Inventory management is primarily specifying the amount and the usage of goods. Management of supplies is essential to protect the normal course of consumption and production against unexpected disturbances such as running out of materials. Inventory management is also the process of forecasting inventory, future inventory cost, and available space for goods and on demand replacement of goods. Balancing these areas of requirements enhances and ensures optimal inventory levels of productivity. Scheduling: Employee scheduling is an essential part of the everyday business process. Within the scheduling process they evaluate factors such as approved employee requests, hours of availability, normal business hours, the business needs, shift trades, sick days, emergency leave, etc. HRCs prides on creating a work schedule that fits employee needs to create a suitableShow MoreRelatedOperation Management at Hard Rock Cafe Essay1116 Words   |  5 Pagesfirst Hard Rock Cafà © opened its doors in London, England. The small pub soon became a popular attraction with its rock ‘n’ roll memorabilia. It is now located in 40 different countries with 121 restaurants. To have become such a success, management has carefully applied the 10 decisions of operation management. First, in order to provide the best experience for customers, human resources, carefully chooses the staff it hires for their passion of music and their desire to serve. Hard Rock Cafà ©Read MoreHard Rock Cafe Case study1814 Words   |  8 PagesCASE: HARD ROCK CAFÉ MGT 215 OPERATIONS MANAGEMENT OBJECTIVES AND SCOPE The activity provides different objectives; one of the main objectives is to be able to work within a group. This may seem like something easy, but different complications may also arise along the road. That is why it was very important for us to choose the right groupmates to ensure efficient results. But the more specific objective of the activity is to learn what it takesRead MoreOperation Management Essay847 Words   |  4 PagesChapter 1 Operations and productivity 1. Why should one study operations management? We study OM for four reasons. We study how people organize themselves for productive enterprise. We study OM because we want to know how goods and services are produced. We study OM to understand what operations managers do. We study OM because it is such a costly part of an organization. Productivity can be measured in a variety of ways, such as by labor, capital, energy, material usage, and so on. At ModernRead MoreEssay on Mgt 2151220 Words   |  5 Pagesï » ¿ Ho Cheuk Yuen HO2007303 MGT 215. Operations, Logistics and Supply Chain Management Assignment 1 7 April, 2014 1) Select a technology from 1850 to the present. Describe how it has affected productivity A technology that comes to mind is server virtualization. We use them every day in the government as we work toward going green, lower cost, increasing productivity. Since the migration to the virtual servers we were able to cut paper files by  ¾. We use a digital contract file now insteadRead MoreHow Strategies Can Foster Employee Engagement Essay1212 Words   |  5 Pagesgenerate the greatest results because they occupy the hot-seat positions that affect day-to-day operations, company culture and staff performance. Middle managers - often conflicted by organisational change, responsibility without authority and outside opportunities for entrepreneurship - are leaving their positions to advance their careers, and ageing senior staff are retiring from their positions. The management vacuum that these trends create generates a need for effective in-house promoting policiesRead MoreCommunication Is The Way Of Sharing Our Ideas5050 Words   |  21 Pagescommunication plays a major r ole in all activities in workplace. Also Greenbaum, Clampitt, Willihnganz (1988) emphasized that communication is an important tool to achieve the organization’s effectiveness â€Å" communication is of fundamental importance in the operation of all organizations, and a knowledge of the efficiency of the general communication system in vital to achieve high levels of organizational effectiveness† (p. 245). Communication within an organization is defined as groups of people have exactRead MoreThe Supply Chain Of Walmart Essay2572 Words   |  11 PagesEuropean market By James Rock A Research Project Submitted to the Worldwide Campus In Partial Fulfillment of the Requirements Of Course LGMT 685, the Management Science Course For Master in Logistics and Supply Chain Management Degree Embry-Riddle Aeronautical University September 2016 Researcher: James Rock Title: Carrefour chain in the European market Institution: Embry-Riddle Aeronautical University Degree: Master in Logistics and Supply Chain Management Degree Year: 2016 The CarrefourRead MoreBusiness Plan For Montebello Inn2754 Words   |  12 PagesGoals and objectives 3. Marketing Analysis and Strategy 3.1. Target market and market segmentation 3.2. Competition 3.3. Pricing strategy 3.4. Promotion strategy 3.5. Marketing tools 4. Operations and Support 4.1. Quality Targets 4.2. Technology and equipment requirements 4.3. Service support 5. Management Team 5.1. Experience and expertise 5.2. Organizational structure 5.3. Culture 5.4. Intellectual property rights 6. Financial Plans and Projections 6.1. Company Ownership 6.2. Income StatementsRead MoreOperations Management25115 Words   |  101 PagesCHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Cafà © include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Cafà © is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operationsRead MoreThe Impact of Economic Meltdown on the Nigeria Banking Industry (a Case Study of Intercontinental Bank Plc).13502 Words   |  55 Pagesunravel the effects of economic meltdown on employee productivity in the Nigerian banking system using the August 14, 2009 CBN intervention into commercial banks (as a result of the meltdown originating from unsecured credits and poor bank management in the Nigerian commercial banking system) as a benchmark to analyze the effects. Data was collected from journals, interviews and direct data from specific units of the bank. The appraisal of the staff of Intercontinental Bank was used to assess performance